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FAQs

Frequently Asked Questions


1. What exactly is this service?
2. What does HVAC mean?
3. Do I have filters?
4. Where are my filters?
5. Why do I need to change them?
6. How many days do your filters last?
7. What does MERV mean?
8. How do I know what sizes I need?
9. What brand are your filters?
10. How much is shipping?
11. How do I change my size/frequency/MERV rating after I've ordered?
12. How do I cancel?
13. Is my information secure?


1. What exactly is this service?
Remembering to change your home or business HVAC filters is a hassle. Generally, you don't think about it until you're at the big box hardware store to buy something else, and you happen to walk past the air filter aisle. At this point, you think, "Oh yeah, I need to replace my filters. I'll just grab some while I'm here...but I don't remember what sizes they are. I think they're 12" x 12" so I'll just grab a couple of those." Then you get home and realize that you have a 12" x 20" and a 14" x 30". You also bought the cheap ones, only to remember that you bought the better ones last time because of your allergies. So...you load up and head back to the store.

If you enjoy this routine then our service is probably not for you. If, however, you would like to check out your filter sizes and ratings, set up your delivery schedule, and never think about replacing your filters again, you've found exactly what you've wanted but didn't know it. In this day and age, we have so many things to keep track of and try to remember. HVAC filters should be something that you can put on auto-pilot and never have to worry about again.

Our filters meet or exceed the quality of the ones in the hardware stores, and they're delivered to your front door on a schedule that you decide, and at a price that matches or even beats the other big box stores. When filters show up, you know it's time to change them. And, you can cancel at any time with a call or an e-mail; no questions asked.

In other words, The RIGHT filter at the RIGHT time, EVERY TIME!


2. What does HVAC mean?
HVAC stands for Heating, Ventilation and Air Conditioning. It is a catchall term for your heat and air system.


3. Do I have filters?
Unless you live in a very temperate climate, you probably have some type of heating or air conditioning. Your heater and/or air conditioner takes air from within your house and recirculates it after warming or cooling it. Early filters were designed to keep lint, dust and other large airborne particles from getting sucked into your heater or air conditioner and clogging them up. In recent years though, filters have become more efficient and now they actually remove allergens, infectious agents, and toxic airborne particle from the air before recirculating it back into your living space. So, it is very likely that you have filters, and that they need to be replaced regularly.


4. Where are my filters?
It depends upon the age and construction of your home, apartment or business. Most are located in the ceiling or low on a wall in a return air vent. Some are located in the actual heater or air conditioning unit, and in many older homes, they are located in floor vents. If you are uncertain, you might want to consult a local heat and air company and have them explain the layout of your particular system.


5. Why do I need to change them?
Any kind of filter will inevitably become clogged if left unattended for too long. This is certainly true of HVAC filters. All of the dust, lint, pollen, allergens, toxins, etc...that has been filtered out of your air is now lodged in that filter. Left there, it will decrease the airflow, and thus the efficiency of your heat and air unit. This will cost you money on your electric bill. Left for an extended period, the filter may actually become structurally deficient and suck up into your ductwork. This will require a duct cleaning service to come and pull it out. The easier solution is to change your filters regularly.


6. How many days do your filters last?
While many manufacturers and retailers like to call their filters 90-day or 60-day filters, these terms are really meaningless; unless they are referring to the structural integrity of the filter frame. Filters are more effective if they are changed more frequently. 30-days is better than 60-days is better than 90-days. The higher the MERV rating, the more frequently filters should be changed. If you think about the mechanism by which filters obstruct pollutants from entering your HVAC system, you’ll realize that a more restrictive filter (higher MERV rating) will accumulate pollutants more quickly than a less restrictive (lower MERV rating) one. Your replacement schedule is something that only you can decide upon, and it may require some trial and error. We feel that every 180-days is not frequent enough, but we also recognize that some people are simply not going to change them more often than that. On the flip side, we feel that 30-days may be overkill for most homes, but if your home has a smoker, multiple pets, a dusty environment, or if your family has severe allergies then 30-days is probably appropriate. For most homes, we would recommend replacing your filters every 60-90 days.


7. What does MERV mean?
American Society of Heating, Refrigerating and Air Conditioning Engineers (ASHRAE) has been providing guidance in the area of heating and air conditioning since 1894. They have developed a rating system to provide uniform information on filtration and efficiency. This rating is known as the Minimum Effective Reporting Value (MERV), and it ranges from 1 to 20. Our filters are rated as either 8 or 11 on this scale. We don’t recommend using anything below this level. While other manufacturers sell MERV 6, we feel that these are not ideal for most residential users. MERV 6 filters only 35%-50% of things like: mold spores, dust mite body parts, cat and dog dander, and hairspray. Our MERV 8 filters will remove over 70% of these things from your air, and our MERV 11 will remove more than 85% of these items as well as up to 80% of lead dust, auto emissions, and many bacteria. While we don’t currently offer MERV 13 as an option, we can order them for you. Just enter your request on the custom sizes form. If we see enough demand, we may add MERV 13 as a standard option in the near future. If you'd like a LOT more information on MERV, the EPA has a good resource here .

When you're in the stores, you may see ratings other than MERV. These include FPR, MPR and others. These are specific measurement developed by various companies and retailers to measure their products. One drawback to this is that it makes it difficult for consumers to compare one to another. FPR 7 and MPR 1000 are roughly the same as MERV 8, while FPR 9 and MPR 1500 are roughly the same as MERV 11.


8. How do I know what sizes I need?
The easiest way to tell, is to take your old filters out of the returns and look along the edge. It should be clearly marked there. On the off chance that you've just purchased a house that didn't have any filters installed, or you just stumbled across our site and thought, "What? I need filters?", we have an easy sizing guide here .


9. What brand are your filters?
Our filters are made right here in the USA by a manufacturer that deals primarily with commercial customers. We approached them about making custom filters for our service, and they were thrilled to jump into the residential and small business markets. You’ll notice that our filters aren’t individually shrink wrapped with expensive full color eye catching marketing materials like the ones at the big box stores. Air filters are a tool. All of the bells and whistles are designed to make you notice and buy them, not to increase the effectiveness of the tool. Would you rather spend your money on filters that have eye catching graphics, or filters that show up in the correct sizes and on the correct schedule, right on your front doorstep? Which ultimately provides more value to you? Check out Our Filters for more detailed information.


10. How much is shipping?
You will never pay for shipping on orders of two or more standard sized filters that ship on the same schedule. If you order a single filter or multiple filters that ship on different schedules, there will be a small $5 shipping fee. If you order a custom size filter, there could be a fee depending upon the size and your location. In any case, this will be clearly explained prior to you committing to the order.


11. How do I change my size/frequency/MERV rating after I've ordered?
If you need to change your filter sizes, MERV ratings, frequency or anything else after you've signed up, please contact us , and let us know what needs to be changed. Please try to do this prior to an incorrect order shipping out.


12. How do I cancel?
If at any time you are dissatisfied with our product or service, you may cancel with a simple phone call (844-FILTERIGHT) or e-mail . There will be no high pressure retention efforts, though we may ask you if there is something we could do to keep or regain your business.


13. Is my information secure?
Absolutely. Filteright.com will never share your information with any other company or entity. Our payment processing is protected by 128-bit encrypted SSL, so your payment information is always completely secure.